Introduction
WimSport's privacy policy, together with our related products and services, describes the information we collect from you during the normal operation of our website and platform, as well as the means by which we protect that information. By accepting this privacy policy upon registration or by visiting and using the website, you expressly consent to the collection, use, and processing of your personal information in accordance with this policy. In this policy, the terms "customer" or "subscriber" refer to any person or organization using WimSport services, including sports clubs, gyms, associations, academies, or sports organizations.
What Information Do We Collect?
Our main goal in collecting certain personal information is to provide you with a safe, smooth, efficient, and personalized experience. We may collect identity and contact information, account information, sports organization information, subscription data, payment information, member data, attendance information, communications, and operations performed within the platform. In some cases, you may browse the website without providing personal information. However, creating an account, activating a subscription, or using certain features may require you to provide specific information. We may also automatically collect certain technical information, such as IP address, browser type, device used, pages viewed, and usage logs, for security, analysis, service improvement, and technical troubleshooting purposes. WimSport may use cookies and similar technologies to remember preferences, facilitate authentication, analyze platform usage, and improve the user experience.
How We Use Your Information
We use your information to provide WimSport services, manage accounts, activate subscriptions, process payments, provide support, improve the platform, and secure the use of the service. This information may also be used to send you administrative messages, service notifications, update information, or communications necessary for the proper operation of your account. We may also use data to analyze platform usage, improve our offerings, personalize the user experience, detect errors, prevent fraud, and enforce our Terms of Use. If you choose to receive our communications or newsletters, we may use your name and email address to send them to you, with the option to unsubscribe where applicable.
Disclosure of Your Information
We do not sell your personal information to third parties. We may share certain information with trusted service providers who help us deliver WimSport services, including hosting, payment processing, message delivery, technical support, analytics, or maintenance. We may also disclose certain information when required by law, in response to a lawful request from a competent authority, or when necessary to protect the rights, security, or interests of WimSport, its users, or the platform. Aggregated or anonymized data may be used for statistical or analytical purposes without directly identifying any individual.
Your Use of Other People's Information
WimSport allows customers or subscribers to manage information relating to other people, including members, athletes, parents, coaches, employees, or users connected to a sports organization. The customer is responsible for ensuring that they have the necessary rights, authorizations, and consents to collect, enter, use, and process this information within the platform. The customer agrees to use this information only for legitimate purposes related to the management of their sports activity and in accordance with applicable laws.
Google API Usage Terms
Where the feature is available, users with a Gmail or Google account may connect it to their WimSport account to facilitate email sending or improve productivity. WimSport uses Google data only to the extent necessary for the requested feature to operate, such as verifying the connection or sending a message at the user's request. Data from Google is not shared with third parties for commercial or marketing purposes. The user may disconnect their Google account at any time from the account settings, where this option is available.
Security
WimSport strives to protect your personal information through appropriate technical and organizational measures. These measures may include secure connections, access control, permission management, logging, backups, and platform monitoring. However, no data transmission over the Internet can be guaranteed to be 100% secure. The user remains responsible for keeping their credentials confidential and for any use made through their account.
Correcting and Updating Your Personal Information
You may request the correction, update, or modification of your personal information through the procedures available on the platform or by contacting our support. In the event of account closure or subscription termination, certain information may be deleted or disabled from marketing and billing systems, subject to applicable legal, accounting, or security obligations.
Data Retention
We retain your information as long as your account is active or as long as necessary to provide WimSport services. Certain data may be retained after account closure in order to comply with legal obligations, resolve disputes, enforce our agreements, preserve security, or maintain necessary records. The retention period depends on the nature of the data, its purpose, and applicable legal requirements.
Additional Policy Information
WimSport may allow users to invite other people to collaborate within the same account or sports organization. In this case, the contact details entered may be used to send invitations or service-related notifications. The website or platform may contain links to third-party websites or services. When you use these services, you are subject to their own privacy policies. WimSport is not responsible for the privacy practices or content of such third parties. With your consent, we may publish a testimonial or customer reference. You may request its removal by contacting our support. Our website may include social media features or sharing tools. These tools may collect certain technical information according to the privacy policies of the providers concerned.
Notification of Changes to the Privacy Statement
We may update this privacy policy to reflect changes to our services, practices, or legal requirements. If we make significant changes, we may notify you by email or through a visible notice on the website or platform before the change takes effect. We encourage you to review this page periodically for the latest information on our privacy practices.
Questions?
Our goal is to make our privacy practices easy to understand. If you have questions, concerns, or would like more information, please contact our support.
